FAQS
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What to know about...
Are all your products plant based?
Yes, Snacks of Substance is committed to happier, healthier people, animals and planet.
Are all your products gluten free?
100%
How do you keep the sugar so low?
We use a combination of 3 incredible sweeteners:
Organic stevia, a plant grown in Paraguay that's been used as a sweetener for more than 2 centuries.
Allulose, a low-calorie sugar found naturally in jackfruit, figs and raisins.
Erythritol, a type of sweetener known as a ‘sugar alcohol’ which is made by fermenting the sweet, natural starches in fruits and vegetables.
Do all your Cookies & Truffles contain peanuts?
Yes, we use peanut flour in all our S.O.S. cookies and truffles. It's a great source of protein which also offers a variety of other benefits, including:
Heart health: Peanuts contain unsaturated fats, which can help lower bad cholesterol and improve heart health.
Blood sugar control: Peanut flour has a low glycemic index, meaning it releases sugar slowly into the bloodstream, which can help regulate blood sugar levels.
Dietary fiber: Peanut flour is a good source of dietary fiber, which can promote gut health and feelings of fullness.
Essential vitamins and minerals: Peanut flour is rich in essential vitamins and minerals, including niacin, magnesium, potassium, and vitamin E.
What allergen warnings are there?
All S.O.S. cookies and truffles contains peanuts and tree nuts. They are also produced on equipment that may contain trace milk products.
Where are the ingredients?
Each product's ingredients are located on the respective page in a drop-down that says "Ingredients."
Please find the, Nutrition Facts panel in the image carousel.
What are those white sand-like specks on my S.O.S.?
Don't worry! That white dusting on your S.O.S. isn't mold, but harmless crystallization. This natural process happens when moisture interacts with sugar crystals, causing them to dissolve and then re-crystallize on the surface.
But wait, S.O.S. is a practically sugar-free product, right? Great question! Surprisingly, crystallization can still occur even with low-calorie sweeteners like erythritol, resulting in a whitish streak or "bloom" appearing on top of your product.
So, rest assured! Crystallization affects only the appearance and texture, not the safety, shelf life, or flavor of your delicious treat.
What is the difference between the S.O.S Cookie and Truffle?
The cookies are soft, thick cookies almost like a brownie. The truffle is great if your down with a "raw" dough texture, baked to perfection.
Why is protein important?
When it comes to nutritious foods, the power of protein is widely touted by experts and fitness enthusiasts for good reason. Not only does protein provide satisfying calories that keep you full and fueled longer but it helps build, repair, and maintain the body’s tissues.
What are Net Carbs?
The term “net carbs” simply refers to carbs that are absorbed by the body. To calculate the net carbs, take the total carbs and then minus the Allulose, Erythritol and fiber since they cannot be absorbed by the body.
Shipping & Storage
What is the shelf life?
Snacks Of Substance stay fresh in your fridge for up to 30 days or up to 6 months in the freezer.
On-the-Go Consumption
Depending on moderate temperatures, Snacks Of Substance can be safely consumed on the go for 1-3 days.
Storage: Freezing Instructions
If you are not going to eat a Snacks Of Substance within 30 days you can freeze it for up to 6 months. To freeze a Snacks Of Substance:
- Wrap it air tight in a Ziploc bag.
- Place the wrapped snack in the freezer.
When you are ready to eat it, thaw the snack in the refrigerator overnight.
Is it alright if there's condensation in the package?
It's natural for them to have condensation after being in transit. Don't worry, to restore their them to their normal consistency, we recommend just popping them right back in the fridge until you're ready to snack on.'
My snacks arrived room temperature and not exactly cold, is that okay?
Yes, S.O.S. are good at room temperature for at least 5 days. Your snacks will leave our facility frozen and thaw en route to your door. Just pop them in the fridge when you receive them and take them out when you’re ready to nosh!
Why do S.O.S. Snacks need to be refrigerated?
Snacks Of Substance need to be refrigerated because they do not contain any preservatives. Due to the high moisture content in the snacks, they need to be kept refrigerated to protect from culture growth.
What is your shipping policy?
Orders from Thursday - Saturday = Are shipped out on Monday's using FEDEX 2 day delivery
Orders from Sunday - Monday = Are shipped out on Tuesday's using FEDEX 2 day delivery
Tuesday's Orders = Are shipped out on Wednesday's using FEDEX 2 day delivery
Wednesday’s Orders (till 11:59 EST) = Are shipped out on Thursday's using FEDEX 2 day delivery
Please note, we do not ship orders Thursdays through Sunday to preserve product freshness
Return Policy
What is the return policy?
We strive to provide our customers with the highest quality products and services.
If there is an issue with your purchase, please contact us within 30 days of receipt. We will do our best to resolve your issue.
Refunds are on a case-by-case basis for products that are defective or damaged.
Refund Processing
For all eligible refunds, we will issue the refund to the original payment method used to purchase the product. Refunds will be processed within 14 days of our approval of the refund request.
General Provisions
We reserve the right to refuse any refund request that does not comply with the above policies.In no event will we be responsible for more than the price you paid for the applicable products. Please have your order number available when you contact us to help expedite your request. We appreciate your understanding.